FAQs/Policies

 

Do the products look fake? Will my guests know?

No, all Blossom Couture products are made with specially sourced silk, 3D printed, luxurious florals that look and feel real. Our flowers are indistinguishable from real florals, these are exact replicas of real flowers, printed in material that both looks & feels real to the touch, including the greenery. They are not made with Hobby Lobby or Amazon florals, and they work perfectly for large installations that would otherwise be very costly.  Our products are designed to coordinate with your fresh florals that either we provide or sourced from your florist.

 

Can you add my wedding colors or fresh flowers?

Absolutely! We offer a selection of the most popular wedding colors and we can customize for your event. If we don’t offer your colors or you prefer fresh, you can order extra flowers from your florist and we will add them during the installation/set up. (This is a very good option for Aisle Flowers).

Along those lines, our products are designed for specific purposes, such as aisle flowers aren’t designed to be repurposed on tables as centerpieces due to their shape, but they can be used on a floor around tables or around a stage.

 

What are the delivery/set up/breakdown fees?

We deliver for free within 20 miles of Warrenton, VA. We offer delivery within 50 miles for an additional $100, please email for costs for DC, Maryland or other areas. We set up all products and ensure they look perfect, all delivery includes one location set up. If you would like to move the arch or florals to another location (for the reception), we charge an additional $150. If you have a professional wedding planner on our preferred vendor list, we will allow them to move the products at no extra cost.

Pick-up is free the same day until 9 pm, then the following costs apply:

After 9 pm $100

After 10 pm $200

After 11 pm $250

After midnight, not available.

There is not a charge for pick up the next (business) day if the venue’s policies will allow and it is not rented for another event.  We do not offer self-serve pick-up or return due to the fragile nature of our rentals.

We offer 30% off all weekday rentals, inquire for details, use code WEEKDAY30 at checkout.  We also offer a 30% discount on daytime Arch/Arbor/Cross rentals for Sat/Sun events ending before 2pm, releasing our rental for another event that evening, please email to inquire. 

 

How do I reserve rentals?

We suggest verifying availablity via email to sales@bloomcouturerentals.com first. Then simply add the product (s) you wish to reserve to the cart and check out. All rentals begin at 10AM (we will contact you with a set up schedule ahead of the event when we finalize details) and last until 9PM in the evening, see above for additional fees. Our products are designed to coordinate with each other, so be sure to check out the collections page to see everything available.  Once you check out, complete the Reservation document with all other information. We will follow up with you to confirm all the details. If we can't accommodate your rental request, we will refund any fees paid. 

 

What is the payment policy?

To reserve a product on an available date, first complete the reservation form. Payment in full is required to reserve your rental (we offer installment payments via shop pay.) A 50% refund is available for cancellations more than 90 days out.  2-3 weeks before your event, we will contact you and go over final delivery and installation and customization requests. A final invoice will be issued at that point, payment must be made within 5 days. Reservations are not finalized without reservation form and contract. 

 

What about rain or inclement weather?

 

IMPORTANT: Our florals are not designed to withstand heavy rain, therefore we suggest only renting them if you have an alternate location for outdoor events indoors or have a tent/covering available. We reserve the right to cancel reservations in the case of bad weather with no refunds offered if appropriate covering is not available. We will set up in a light rain or mist, with plastic sheeting to protect the products until 20 minutes before the ceremony. Our products are weighted to withstand light winds, but may not be safe in severe storms, therefore we again reserve the right to cancel any reservations without proper rain and wind protection.

 

What about damage?

We aren’t responsible for any damage caused by guests, such as spills or stains, or dismantled florals, so any such damage will be billed according to replacement costs.

 

Are your rentals only for weddings?

No— we are happy to rent our products for showers, birthday celebrations, bar/bat mitzvahs, quinceneras, corporate events, life celebrations and gender reveals (or any other occasion!) please email for details.

 

Will you custom-make a product?

Possibly, if we don’t have something similar and we believe it would rent in the future, email us with your inquiry and tell us more of what you are looking for!

 

What if my date is already booked or the product I was hoping for isn’t available?

We can’t promise anything, but you can fill out our wait list form and be sure to subscribe to our emails, we may release a new rental that you might be interested in, we email them to ensure first come first serve.

 

Do you offer a referral incentive?

Yes we do! We love when happy customers share our products, if you are a current customer we will reward you with 15% off your booking for each referral. If you are a former customer, we send a very nice thank-you gift as well as a coupon toward another future booking, so be sure to tell your friends about us! We also offer a courtesy discount to florists or rental companies, please inquire via email. 

 

Will you attend my venue walkthrough?

Yes, if I my schedule will accommodate it I am happy to attend the portion of your walkthrough relating to the product setup and breakdown, please provide as much notice as possible.

 

Can I see the products in person?

The only option is to see them when they are set up at a venue ahead of another event. We always set up at least an hour ahead, and can possibly allow you to preview them for a few minutes. Only two people may attend, without pets or children, and again this is available on a case-by-case basis and is only for large structure rentals. Please inquire for details.

 

Have other questions? Please email sales@bloomcouturerentals.com!