Refund policy

Please read and agree to the following rental policy.

Delivery Fee:

We deliver for free within 20 miles of Warrenton, VA. We offer delivery within 50 miles for an additional $150-300.

We set up all products and ensure they look perfect, all delivery includes one location set up. If you want to move the arch or florals to another location (for the reception), we charge an additional $150. If you have a professional wedding planner on our preferred vendor list, we may possibly allow them to move smaller products at no extra cost, which must be confirmed in writing ahead of the event.

Pick-up is free the same day until 8 pm, then the following costs apply:

After 9 pm $100

After 10 pm $200

After 11 pm $250

After midnight, not available.

There is a reduced charge for pick up the next day if the venue will allow and it is not rented for another event.  We don’t offer self-serve pick up or return due to the fragile nature of our rentals.

Additional Delivery and Pick Up Fees are invoiced 1 to 2 weeks ahead of the event during confirmation.

 

Inclement Weather Policy:

Our florals are not designed to withstand heavy rain, therefore we suggest only renting them if you have an alternate location for outdoor events indoors or have a tent/covering available. We reserve the right to cancel reservations in case of bad weather with no refunds offered if appropriate covering is not available. We will set up in a light rain or mist, with plastic sheeting to protect the products until 20 minutes before the ceremony. Our products are weighted to withstand light winds, but may not be safe in severe storms, therefore we again reserve the right to cancel any reservations without proper rain and wind protection.

DAMAGE POLICY:

We aren’t responsible for any damage caused by guests, such as spills or stains, or dismantled or removed florals, so any such damage will be billed according to replacement costs.